At Baltimore Materials, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, such as:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Project details or material requests

We also collect certain non-personal information automatically when you visit our website, including:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on site

This data is used to improve website performance and user experience.

2. How We Use Your Information

We use the information we collect to:

  • Provide and deliver requested services
  • Respond to inquiries and customer service requests
  • Process orders and coordinate deliveries
  • Improve our website, services, and communication
  • Send updates, service confirmations, and promotional content (if opted-in)

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your data with third parties only in the following circumstances:

  • With trusted service providers who assist in delivering our services (e.g., delivery partners)
  • When required by law or to protect our rights, users, or property
  • With your explicit consent

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. You can choose to disable cookies in your browser settings, but this may affect certain functionalities on the site.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Withdraw consent or request deletion of your data
  • Opt-out of marketing communications

To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.